Paula Hoctor

Paula Hoctor is an Australian workplace investigation specialist, trainer, presenter, author and founder of Q Workplace Solutions and its training arm, Q Workplace Training. Paula and her team of independent, legally trained investigators are trusted by large private and public entities, including ASX-listed multinationals and government departments to: lead their most complex and sensitive investigations; support, coach and train their internal investigation teams; and conduct independent workplace culture reviews. Paula is a recognised leader in the field who is passionate about delivering people-centric, trauma-informed and culturally responsive workplace investigation services. Connect with Paula on LinkedIn.

Five-point guide on the collection and use of surveillance evidence in workplace investigations

KEY TAKEAWAYS: 1. Quality surveillance evidence can be valuable in workplace investigations, providing: independent and direct records of incidents precise timing and identification of witnesses high reliability compared to witness recollection 2. Surveillance evidence can also have important limitations, including: storage and retention constraints legal compliance requirements quality and visibility issues resource costs for extensive […]

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What’s trending in workplace investigations and what’s the outlook for 2025?

KEY TAKEAWAYS: Five key workplace investigation trends dominated 2024 and developments to watch in 2025: Workplace investigations and internal investigation teams on the rise | 2025 outlook: demand will continue Increased involvement of WHS teams in sexual harassment and bullying investigations | 2025 outlook: cooperation between HR and WHS will be critical, particularly as workplace

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Supporting workplace investigator wellbeing

KEY TAKEAWAYS: workplace investigators are often exposed to confronting content and distressed people in the course of their work, putting them at risk of vicarious trauma and burn out we continue to see an increased demand for workplace investigations and skilled and resilient investigators while organisations are focused on resourcing and supporting the investigations function,

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Case review | Breach of trust: Secret recordings can lead to a fair dismissal

K v P [2024] FWC 2753 This recent Fair Work Commission (FWC) decision provides a clearly reasoned reminder that secretly recording a workplace conversation without justification, is highly inappropriate and can provide a valid reason for dismissal. KEY TAKEAWAYS: A secret workplace recording: is likely to be contrary to the duty of good faith and

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Surveillance evidence in workplace investigations: New technologies and evolving law reform  

KEY TAKEAWAYS: the types of workplace surveillance – such as wearable cameras, fingerprint or eye scanners, employee activity or logging monitoring – has exploded since COVID and with rapid advances in technology employers have a responsibility to provide a safe workplace and safeguard their employees’ right to privacy it is helpful for workplace investigators to:

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Let’s yarn about culturally safe workplace investigations involving Aboriginal or Torres Strait Islander participants

KEY TAKEAWAYS: Cultural competency assess team and individual cultural maturity and capabilities, including awareness of conscious and unconscious bias consider engaging an Indigenous engagement advisor to educate and upskill staff, particularly on issues such as gender, shame, kinship, and power imbalances, and how to sensitively manage these issues during an investigation. Investigation planning ascertain if

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Man asleep on a desk

Case note: Falling asleep on procedural fairness

Gardner v Piacentini & Son [2024] FWC 211 KEY TAKEAWAYS Procedural fairness: an employee is to be provided with an opportunity to respond to the details of any allegations before factual findings are made a show cause meeting, held after the employer has decided to substantiate misconduct allegations, does not provide an employee with sufficient

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Trendspotting: Investigation insights from 2023 and the path ahead

It’s that time of year again, and amongst all the end-of-year functions and holiday preparations, it is a good time to reflect on the lessons from 2023 for workplace investigations and look towards what may be on the horizon in 2024. Here are some trends our team has noticed over the last 12 months and

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Culture reviews can help you catch issues before they snowball

Need to correct a toxic workplace culture? Or want to take the pulse of your workforce? Conducting a culture review is a vital first step. Reviews into workplace culture, parliamentary committees and industry or workplace specific examinations such as the Set the Standard Report and the WA Parliament’s inquiry into sexual harassment in the FIFO mining industry

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Conduct an impartial workplace investigation

How To Conduct An Impartial Workplace Investigation

Workplace investigations are underpinned by the general legal principles that are owed by an employer to an employee, the most significant of which is ensuring procedural fairness. One of the elements of procedural fairness is the impartiality of the investigator. This article will discuss challenges faced by organisations and investigators when attempting to conduct an

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