Personal information means information or an opinion about a person who can be reasonably identified from the information, whether or not the information or opinion is true and whether or not recorded in a material form.
If you provide any personal information to QWS (for example, in writing, in person, by phone or through our website), you accept and consent to QWS handling your personal information in accordance with this policy.
The types of personal information we collect include:
- name and contact details, including address, email address and telephone number
- information required for billing purposes
- information provided when using the QWS website
- details of employment or occupation and other employment-related information. (This may include sensitive information such as health information or information about racial or ethnic origin, religious or philosophical beliefs or membership of a trade union)
- records of meetings or calls with you
- for job applicants and contractors, details of your work experience, qualifications, background and reference checks and other work-related information
We will collect personal information directly from the individual to whom it relates whenever practicable. This may be done verbally (in person or by phone) or in writing (such as by email or through our website).
In circumstances where it is not practicable to collect the information directly from the individual, we may collect the information from third parties, such as from clients, an individual’s employer, referees or representatives, or from publicly available sources.
Cookies (small files placed on a user’s computer when accessing a website) may be used on our website. Most web browsers allow you to control whether to accept Cookies. Unless you elect not to accept Cookies on your browser, the QWS website may automatically place a Cookie on your computer to enable you to make full use of our website’s functionality.
Personal information is stored securely whether electronically on secure information systems or, in more limited cases, in hard copy. We take such steps as are reasonable in the circumstances to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
QWS collects, holds and uses personal information for the following purposes:
- to provide our services to clients (including conducting and advising on workplace investigations)
- to manage third party relationships including with contractors
- to conduct marketing activities, including providing thought leader updates and direct marketing via social media
- for recruitment purposes
- for the administration of internal systems, including billing systems and compliance with company policies and legal requirements
We may disclose personal information to third parties – for example, to our contractors and clients – for the purposes for which the information was collected or a related purpose (such as to provide our services).
Personal information may also be disclosed to advisers (including but not limited to our legal and financial advisers), government and statutory bodies, and to third party contractors engaged by us (which may include payroll and accounting services, auditors, information technology and marketing service providers).
Personal information may be disclosed to overseas recipients, such as clients located overseas. Overseas recipients are most likely to be located in the United Kingdom, USA and Singapore.
Where we disclose personal information to another party, we generally require the third party to use the personal information only for the specific purposes for which we supply the information.
We may use and disclose personal information in order to inform you of products and services that may be of interest to you, including via social media platforms. In the event you do not wish to receive such communications, you can opt out by contacting us through the contact details provided below or through any opt-out mechanism contained in a marketing communication to you.
If you do not wish to receive any further information from us, including direct marketing materials, you can opt out by contacting the person named on the communication you have received, or contacting us using the contact details provided below, or by using any opt-out mechanism contained in our communication to you.
Under the Privacy Act, you may seek access to, or the correction of, personal information we hold about you, with some exceptions.
We will endeavour to respond to requests for access to, or correction of, personal information within a reasonable period of time.
Where we refuse access, we will where possible provide you with a written notice setting out our reasons for the refusal and the avenues for complaint about the refusal.
We may charge a fee for providing access to personal information. No fee is charged for the making of a request for access or correction.
We will treat a privacy complaint seriously and promptly and deal with it in a confidential manner. Any privacy complaint will not affect any existing obligations or commercial arrangements between you and QWS.
We will look into any privacy complaint and inform you of the outcome of our inquiries.
If you are dissatisfied with the outcome of your complaint, or the time taken to deal with the complaint, you may refer the complaint to the OAIC (Office of the Australian Information Commissioner).