Our services
What we do
As experienced workplace investigators, we’re trusted to
deliver the following professional services.
deliver the following professional services.
Workplace Investigations -
Engage the experts
We conduct expert investigations for major law firms, as well
as public and private sector organisations across a range of industries.
Health
Education
Finance
Mining & resources
Construction
Media
Workplace Investigations
Workplace Investigations
Our expertise
Our team possesses an enviable skill set, with significant legal
expertise in employment, commercial and criminal law. We carry out
investigation services with rigour, precision and efficiency.
expertise in employment, commercial and criminal law. We carry out
investigation services with rigour, precision and efficiency.
We’ve conducted countless confidential and impartial investigations
dealing with complaints, including:
dealing with complaints, including:
- Bullying and harassment
- Sexual harassment
- Conflict of interest
- Misappropriation of funds
- Discrimination
- Maladministration
Our approach
Over many years of conducting investigations, we’ve developed processes
that can withstand legal scrutiny.
that can withstand legal scrutiny.
Workplace investigations can sometimes be stressful or uncomfortable for participants. Our investigators always show empathy throughout the
interview process. It’s important to us that we treat everyone involved in the investigation fairly, reasonably and consistently, no matter their circumstances or who they are. Our approach is to be mindful of the welfare of all participants and to avoid doing any harm, or making matters worse than they might already be.
Once you’ve instructed us to investigate a complaint, we follow these steps:
- Agree on terms of reference with you.
- Plan the investigation process in accordance with the terms of reference.
- Assemble evidence – including interviewing relevant witnesses.
- Prepare and deliver a detailed report. This document sets out the investigation process, the evidence considered and findings of fact.
Workplace Investigations
Workplace Investigations
To find out more, please contact us for
a confidential discussion
Workplace Culture Reviews -
Independent, expert reviews, tailored to your workplace
Workplace culture reviews are the ideal way to get an independent, evidence-based view of what’s working well, or not working well, across your organisation or within specific teams or divisions.
Whether in response to a series of complaints, anonymous whistleblowers, conflicts and tensions, or other symptoms such as low morale or high turnover, our team of legally trained investigators will work with you to identify areas of concern, so that you can act with confidence to manage your risk.
- Our tailored approach is based on an established methodology and detailed analysis, adapted to your organisation’s needs
- Utilising our expertise sends a clear message to your employees that you are taking concerns seriously, and are committed to improvement
- Our experienced investigators are skilled at having sensitive conversations, and employees are often more willing to engage openly with an externally conducted process
- Our practical and high-quality reports are delivered in a timely manner and provide clear, evidence-based insights that you can rely on
Workplace Culture Reviews
Our approach
We tailor your team’s Culture Review, so you get the
information that’s important to you.
Typically, we follow these steps:
An effective Review requires a clear understanding of your concerns and requirements. We will have an introductory briefing discussion with you so we can understand why you wish to undertake a Review and what you hope to achieve.
Using our experience and expertise, we will work with you to design a Review process that suits your organisation and purpose. We will help you to make key decisions including how to select participants, the size of the Review, the topics to be covered and interactions with your internal systems.
We can assist you to prepare a communication plan for stakeholders. This plan may include messaging for employees and management about the scope and purpose of the Review and the process we will follow.
Based on our discussions, we will then develop Review materials including protocols, interview scripts and interview questions. We will also request any other evidence that may be relevant to the Review, including workplace policies and procedures, complaints data, HR data and any incident reports.
The next step is to interview participants. Where there is more than one Reviewer, our team of Reviewers will use a consistent approach to the interviews and information gathering. Working together, they will synthesise themes as they go and make any adjustments to the Review process that are required to get the most from the engagement.
The Reviewer analyses the evidence and prepares a comprehensive and practical report. The report will identify themes and emerging issues from the evidence collated. We commonly provide these reports in a de-identified form. Employers often request that we report any allegations about specific inappropriate workplace conduct separately.
As well as delivering a written report, we offer our clients a verbal debrief. This gives us an opportunity to contextualise the information provided in the report and allows you to seek clarification where required. In addition to this, our Reviewer can prepare a summary or targeted report that assists you to report the results of the Review back to stakeholders.
Workplace Culture Reviews
To find out more, please contact us for
a confidential discussion on
Learn from the Experts -
Theory into practice
Our approach
Q Workplace Solutions investigations training is practical and effective, providing you with the tools you need to conduct thorough and fair workplace investigations.
We offer face-to-face and virtual training options. Tailor your own training or sign up for our interactive one-day workshop where we’ll guide you through all stages of a workplace investigation, including:
- Initial consideration and setting up the investigation
- Gathering evidence and interviewing
- Analysing evidence and making findings
Consider real-life case studies and use our virtual training environment or let us come to your premises to show you how to put each step of a workplace investigation into practice.
Investigations Training
Investigations Training
Cultural Reviews
Our program
Investigations Training
Investigations Training
We tailor your team’s Investigations Training, so you get the information that’s important to you. We cover the following topics in our 1-day workshop:
- Why conduct an investigation?
- Investigation fundamentals – timing, choice of investigator, procedural fairness, types and sources of evidence, standard of proof and legal professional privilege
- Terms of reference
- Planning an investigation
- Techniques of investigative interviewing
- Dealing with challenging situations in an investigation (e.g. dealing with a witness who refuses to take part or is unwell, how to ask difficult or sensitive questions, and dealing with disruptive support people)
- Assessing evidence and making findings
- Preparing investigation reports
You’ll get sample investigation materials to use for your organisation’s workplace investigations (e.g. interview protocols, correspondence for witnesses, template reports). You’ll also learn the tips and tricks of the experts, and discover the common pitfalls to avoid.
Our training will arm you and your team with the confidence to tackle complex issues that can arise in an investigation.