Recall roadblocks: How to handle ‘I don’t recall’ responses in investigations
KEY TAKEAWAYS: ‘I don’t recall’ responses are common in workplace investigation interviews, but they don’t need to be a roadblock if handled well. At the outset of an interview: establish rapport and create a safe and comfortable environment for participants use open-ended questions When a participant says ‘I don’t recall’: refrain from challenging the initial […]
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